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Friday, May 14, 2010

Facebook faces a consumer backlash over security concerns as bloggers urge users to 'kill' their accounts

Facebook has been at the forefront of online communications for the last three years.

But the social networking site is in the midst of a public relations crisis amid concerns about its security.

So strong is the tide of ill-feeling that some online bloggers are now advising their readers to ditch the website and 'kill' off their accounts.

Mark Zuckerberg

Under fire: Facebook founder Mark Zuckerberg has been accused of 'overplaying his hand'. Some bloggers are recommending users delete their accounts

The backlash comes as Facebook today announced the launch of new security features to combat malicious attacks, scams and spam.

It remains to be seen whether this is a case of too little, too late.

Peter Rojas, the co-founder of respected gadget site Gdgt.com, announced this week that he had shut his Facebook account down.

 

He explained to ABC News: 'I was spending more time managing my account than actually using my account.

'Having to constantly monitor the privacy settings was way too complicated. You can never be sure if you actually caught everything.'

"I'm happy to use the site,' he added. 'But I don't want to be sharing my private updates and personal information with other websites.'

Some bloggers have reported that dissatisfied users are hosting 'Kill your Facebook account' parties in which the only entry requirement is to delete your profile on the site.

The blog SearchEngineLand recently reported that anybody who types 'How to quit' into Google will receive 'How to quit Facebook' as their eighth result.

As of today 'How to quit Facebook' is the sixth result, behind more traditional 'How to quit' results such as smoking, drinking and your job.

A young woman looking at Facebook

Fall from grace? Anybody who types 'How to quit' into Google will receive 'How to quit Facebook' as their sixth result

Tech blogger Jason Calacanis blamed Facebook boss Mark Zuckerberg's woes on overplaying its hand.

He wrote: 'Over the past month, Mark Zuckerberg, the hottest new card player in town, has overplayed his hand.

'Facebook is officially “out”, as in uncool, amongst partners, parents and pundits all coming to the realization that Zuckerberg and his company are - simply put - not trustworthy.'

The website's new security features include giving users the option to be notified by email or text message when their account is accessed from a computer or mobile device they have not used before.

The log-in attempt may be legitimate when travelling, but Facebook says if you have not left home in a week, you probably ought to change your password.

Facebook is also adding roadblocks when it notices unusual activity, such as simultaneous log-ins from opposite sides of the world.

For example, users might be shown a photo with their friends tagged and be asked to correctly identify who they are before the second log-in goes through.

Users will also be able to check where the latest log-ins have come from. This is similar to a feature Google offers on its Gmail service, where users can view the date, time and location of the most recent log-ins to their account. Gmail also states whether the account is open on another computer at the same time.

Some of these changes are already available, while others are still being tested and will be launched over the next few weeks.

Facebook typically rolls out changes over several days, if not weeks, so not all users will see them at the same time.

Facebook already has automated systems in place that detect when users access the site in a way that 'doesn't make sense', says product manager Jake Brill.

This can include sending out an avalanche of messages or logging in from different countries at the same time.

But the secondary account verification system that Facebook is rolling out makes sure that when people log in from elsewhere, they are authorised to do so.

Many websites try to do this by asking people to type words displayed in an image to prove they are human, rather than a computer seeking automated access. But this only helped to keep those software robots out, not people, Mr Brill said.

The requirement to enter information that only users would know - such as the identity of their friends - can help stop unauthorised access should their passwords somehow become compromised.

To be notified when someone accesses an account from a new computer or device, users have to turn that feature on by going to 'account settings', scrolling down to 'account security', then clicking 'change'.

Facebook is asking users to activate, or 'opt-in' to, the security setting, even as it takes an 'opt-out' approach with some of its marketing and personalisation features. With opt-out, participation is automatic unless the user takes action.

The site's users are a good target for cyber-criminals because of the implicit trust people place in Facebook. They are more likely to respond to scams and other messages that appear to come from real friends, but are actually sent by hackers able to play the system.

Read more: http://www.dailymail.co.uk/sciencetech/article-1278421/Facebook-faces-consumer-backlash-security-concerns-bloggers-urge-users-kill-accounts.html#ixzz0nv4zNtjB

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